Amazon+Netflix+Internet = Libraries' Destruction?

Amazon is thinking about a subscription service ala netflix for books. OK, I've been predicting this for a while- but more as for a service for libraries to subscribe to. However, if this is offered like netflix, how much longer can we compete? Let's look at it, shall we. Netflix for $8/month. Internet for $15/month. Amazon for (i'm totally guessing here) $15/month. So, we've got $38 per month. Another couple of hundred per year for an e-reader and a roku box/appletv. That's about $650 per year. For a family of 4 that would be $162.50 annual per person. (the first year, this would go down to about $100/year/person after the initial device expenditures). San Francisco public library spends approximately $86 per capita. What happens when the cost in san fran is more than the companies? How long before libraries can't compete? When do we admit defeat? When is it going to be cheaper to simply provide the poor with their own devices and accounts?

The Other Shoe is Dropping

Here's my response to nice a blog post at Agnostic Maybe . Then there's his response back, and response to his response. It's all very dizzy.

Because a lot of librarians feel like they’ve been getting away with something for a very long time. They feel like the other shoe is bound to drop. I mean, how much should they get paid for showing someone where to type in the address bar? Or for writing a schedule for their clerks?

No, the believe because they know they have been getting paid for not doing a whole lot of work. They feel guilty for this and realize that someone else must figure this out one day- and that will be the end of the public library.



on May 17, 2011 at 1:52 AM | Reply Andy
Interesting comment. So, what do you do at your library, if I might ask?

Based on the feedback from my basic computer classes, that kind of information (showing them where to type in the address bar) is rather valuable. While it may be easy to me, it’s not to other people; they talk about it as it will give them confidence to go online, email, and be more active online with their kids and grandkids. But I guess that’s basically stealing from taxpayers, right?



on May 17, 2011 at 10:40 AM | Reply stuartspencersmith
I am a public service and reference librarian. I was a corporate librarian before. I understand the benefits of adult technology education, but I also see- every single day, all day long- the same people with the same problems that don’t learn- because they don’t want to. I see people demanding that I dial the phone number for them. I see a babysitting service provided by employees with Master’s Degrees. I see employees steadfastly holding on to the past instead of realizing that THEY must change for the institution to still have meaning.

I’m on the front lines of the digital divide. It’s not ebooks here, it’s DVDs, Plenty of Fish and free online MMORPGs. We are not providing education, but entertainment. We are already a community center/homeless shelter/daycare.

NONE of these things require a librarian- or at least a librarian’s education and training. So, old guard wait to retire while bitching and putting their heads in the sand. The young turks are worn down under the weight of the institution. We are left with the ones who are happy with things the way they are- and what does that say about any profession when you’re left with the ones who are happy with things the way they are?

The old guard KNOWS what they used to do and how much work it was. The young turks LONG for more work. The rest treat the patrons like they’ve interrupted an important task. The rest have convinced themselves (and maybe they really believe) that what they do is important. They are sure that they are the torchbearers- but the flame has been dying for a long time now. Most of their job duties are JUSTIFYING their job’s existence- and they’re ok with that because they are IMPORTANT.

That is what I meant. Also, I am speaking only to public libraries.

I'm back, and Harper Collins is put on Notice.

Hello. I'm back. I know no one reads this anymore because I abandoned it a long time ago- for all practical purposes. Now, however, I'm back in the public sector, helping people help themselves.

Something that has changed since I've been away is the very real arrival of the e-book. It's not just Netlibrary anymore folks. Patrons have nooks, kindles, IPads, Android based tablets, etc. The efforts to adapt this new tech while I was away has been surprisingly forward thinking and proactive. Also, and this must be said, man I hope this is a fad that will disappear faster than slap-bracelets.

However, there has been a major kink in the works recently (well, since the beginning with some, but recently with Harper Collins) where Harper Collins has decided to adopt and insanely limited number of checkouts per e-book purchased by a library before the library would have to pay for the book again. Just to be clear, I feel this is similar to the publisher creating a book that was meant to fall apart after it had been opened a certain number of times with the aim of forcing you to buy a new one to replace it.

You can read about this EVERYWHERE- like Here or places like these.

What I'm seeing a lot of is people saying that 26 checkouts isn't enough (TRUE) and it would be OK if they raised the number of checkouts to more like 100 (FALSE!). Libraries are not in the market of providing DIVX, no matter how many people predict a similar fate for us as befell Circuit City. We buy books, magazines, DVDs, CDs etc to be used in perpetuity dependent on condition. What makes e-books different? That they don't fall apart? Are we really planning on formats not to change? Are we planning on never weeding them? Well, maybe not if people listen to ME!

First to Harper Collins and your brilliantly simply logo: Businesses that attempt to protect profits/make more money by increasing fees instead of increasing volume are doomed to fail. I'm sorry, but that's not the smart business move. How do you NOT know this?! So here's what you do instead. You offer your complete e-book catalog for an annual subscription price dependent on the size of the library system purchasing from you- direct or through an intermediary. Tell people, here you go, it's a little more expensive, but you get all this stuff for your patrons that you weren't getting before. (And don't try to tell me you don't have a very few e-books that drive the majority of your sales!) Then, let them keep paying you for access as the years go by, adjusting costs accordingly. You might think you're losing money... but you should probably talk to Netflix about that.

Second, to Libraries: Subscribe, subscribe, subscribe! If the fad goes away, stop paying. Until then, increase your holdings dramatically. Maybe pay a little more up front, but less than if you constantly repurchase every 20 checkouts or so.

So, once again I have saved the day and solved the problems. Next stop: Libya.

Springing

So, yesterday I mowed the yard for the first time on '08. Of course this made me sad that the recent snows were the end of winter. Really, though, it made me sad thinking of how many more time's I'll have to mow again before the grass resumes its hibernation.
It's not that I mind tending to the yard work... well, it's not that I mind tending to the yard work nearly as much as I used to. Something about when the grass you're trimming is your own, you don't mind the sweat so much. Is this just me? The mowing isn't what gets me anyway; it's the weed eating. I've purchased 3 weed eaters in 3 years and I haven't liked any of them. Maybe I'll have to bite the bullet and go with gas: environment be damned.

Anyway, this was just to signal that spring has sprung and now things will be different again at work. We're getting a thousand calls a day about help in filing taxes (more than half of which seem to come from really old people wondering about the new rebates. "I haven't filed taxes since 1979," they say, "but I want that $300!"

We're gearing up for summer reading program, which will soon invade everything we do to one level or another. I'll just say right here that I don't get summer reading programs. I just don't. From what I can tell, these programs save money in education by keeping up reading levels during the summer months. Ok, let the ISD pay for it! I'm not a teacher!

Sorry, enough on that. A coworker of mine told me that she saw an article on social networking sites that benefit librarians, but that I probably knew all of them already. I didn't know all of them. Some I had recently discovered, like ning. However, one really caught my eye with a high level of interest. I've got a public page HERE, but it's the private page that really intrigues me. It's like a homepage from yahoo, only better. I can get what i want when I want it, and then share it if I want to with the world! They even call it my universe so I can feel really special. I have a feeling Warren Ellis needs to know about this! He probably already does.

How does this work for libraries? What if small libraries could use this Ginger application as their website? Delivering information on all topics without having to host anything or have any web guru on staff. What could be next?

Ok, so maybe that won't work for most places. But how about THIS vision of the library of the future: Everything is labeled with rfid tags and stored in no particular order. The stacks are open for browsing, but most browsing is done via virtual 3d model. In fact, when a book is searched for, instead of giving a Dewey call number the computer screen pops up a read blip on the 3D library projection, with directions of exactly where to find this book on the shelf. No more missing books. No more need for accurate shelving. Digital browsing (perhaps even mechanical pickers that grab books from their locations and deliver them to you), all from your hand held device! Now, the downside (?) is that when it's overdue they can track the book's tag to that spot under your bed where you lost it and send the pickers on a black ops mission to your house for timely recovery.

You might want to arm yourself in defense. These pickers can get pretty mean.

Chasing the Almighty Number

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My Take on Fines (and why we need something better).

PEOPLE ARE STEALING FROM THE LIBRARY! Everyday, in every library across the world (maybe a little exaggeration there) people steal from the library. Seeing as how you pay for and are a community owner of the library, they are, by extension, stealing from you! Why are you putting up with it?

As I've mentioned in my other post, libraries have fines as a method for ensuring equal access to public materials. If you damage a library item, you have to pay for it. If you lose a library item, you have to pay for it. If you are late bringing a library item back, you have to pay for it... maybe, sometimes, depending on who's working that day and what the item is and how many times you've returned other materials late. Oh yeah, and if you smile or have good bartering or lying skills. Now, I don't think these fines work. Let's examine two reasons why.

First, it is extremely hard to explain to people why they have to pay money when they turned a book in late if no one else wants it. On top of that, often all they had to do to save money was call or go online and renew the item. The theory behind this is very philosophical, and hard to wrap your head around. The practical side of this is just plain silly. These are the fines that I have no problem waiving.

Second, once patrons reach a fine level that prevents them from checking out (or rather they must pay more money than they are willing in order to check out) they simply quit coming to the library to check things out. Someone with a $30 fine will probably just let that sit and nothing will ever come from it until many years later when they need the library again. In these cases, often times this fine is waived due to age and lost information from every new records management system the library has used over this timespan.

Neither one of these are stealing, though the second reason often coincides with library theft. When I did mention stealing before, admittedly much like a local news broadcast will lead with how the dirt on the bottom of your purse could kill you, I was a little misleading. Let me define the theft of which I wrote. This is not the "shrinkage" that retail stores deal with. This is not shoplifting and pocketing of DVDs and Cds that bypass security and simply disappear. Instead, I mean people check out items and never bring them back. Most libraries have those patrons with hundreds and hundreds of dollars worth of fines for "lost" materials. In my book, whenever someone borrows something and never returns it, they stole it. This is the type of theft that goes on everyday, and no one seems to care!

The only punishment these thieves receive is to limit them from using library materials at home. They can still come in and read our books, sit in our chairs, use our restrooms, check their e-mail on our computers, etc., even though they stole from us and we know it! This is really why fines don't work. We need to treat these people (ok, only those that don't pay for what they've lost. Many of these people will pay or replace the item.) just as if they stuck the DVD in their backpack and bolted out the door. They are theives, plain and simple. Why doesn't anyone see this?!

Oh, Venezuela!

The people of Venezuela have recently taken steps to pull themselves up to the level of rural, depression era Kentuckians who "were living lives similar to their ancestors, with no indoor plumbing, electricity, telephone service or radio access."

According to the BBC's story, a University in Venezuela is providing library books to the mountainous farming villages via pack mule. If you follow links, you would already know that this is not a novel idea, as the report claims, but a direct theft from Roosevelt's alphabet
legislation.

This isn't the funny part though. The best part is that there are plans to put laptops on the mules! Way to go Venezuela! Fight the image of your land as a third world country by putting computers on mules! I actually laughed out loud when I read this. I have no doubt that is program is backed and promoted as a successful vision by every idiot in charge of the country.

I can't help it, but isn't this putting the cart in front of the... well, mule? If you want internet access, BUILD A BUILDING! Forget delivering new technology via the domesticated animal. If you want to leap into the 21st century, you can't drag big parts of the past with you. If you can afford wireless internet modems in the banana trees (that's not a joke either, read the story!), then you can afford a small hut to put the computer in.

Libraries of the FUTURE...FUTure...Future...future

I would just like to say that Olive Software is awesome. I have no idea what it costs, but it can singlehandedly transfer a brick and mortar library into an online oasis of information. The way it translates into XML is so brilliant that I cannot possible understand how it's done.
It can create immediate online content out of archived materials, fresh from the printer newsletters, and anything else you can imagine. What if that archive of transcribed oral histories could be key word searchable? Or the hard copies of computer files that no one can access due to outdated formats? I'm sure you can all think of great applications for this...

Wait a second, I am not selling this, I promise. I just don't know of anything else that does exactly what this does. If you know of any, please tell me.

Oh yeah, the answer to the BLOG of TRIVIA is... the item pictured is the first working transitor, manufactured by Bell Labs in 1947. Pat yourselves on the back if you knew that already.

The Problem with DVDs.

I was watching Apocalypto last night on a copy that I had checked out from the library, after months spent on the waiting list. Everything is fine, no skips or jumps, until 1 hour and 8 minutes (+/-) into the movie. Then, the DVD stalls, skips ahead 1 minute, stalls again, skips ahead 20 minutes, stalls again, and skips ahead another 30 minutes. This process took about 30 seconds. Luckily, I was able to remove the disc, clean it, and finish watching to movie without any more problems. This is not always the case.
DVDs are too sensitive in their current form to provide a shelf life that justifies their cost to the library. Sure, they check out exponentially more times than most books, but only if they find a way to escape the scratches. A library with, many times a day, check out a DVD that cannot function fully and properly. Would they check out a book that is missing pages? Or completely water damaged? No. The difference is that library staff can much more easily spot books and other media that are damaged, whereas detecting damaged DVDs is more art than science. Also, it seems as if patrons have come to expect nothing more from their library (beggars can't be choosers?) and fail to inform staff of inferior products and services. Again, they don't take this same course with books. What makes DVDs so different?
First of all, patrons probably understand the fragile nature of DVDs much better than they do of books. I'm sure they own many DVDs scratched beyond playability. Also, libraries can purchase books with special bindings intended to put up with wear and tear of library use. Library format DVDs (to the best of my knowledge) do not exist. Perhaps the material used to make scratch resistant glasses should be employed to make scratch resistant DVDs. This would make them more expensive, but at $29.99 now, would twice the price for 4 times the life be a bad deal?

The real solution, of course, was murdered by the
Digital Millennium Copyright Act. I don't want to sound all crazy about works of art belonging to the public and all, but libraries have proven to be an exception. Legally, libraries can reproduce DVDs in order to keep the original copy in the "archives" and circulate the duplicate. If this was the case, as soon as the duplicate is damaged, libraries could throw it away and replace it immediately at very little cost. Though this is legal, it is illegal to even own a machine or software able to bypass the copy protecting encryption (even in the most basic and useless forms)that is standard on nearly every DVD produced. It is actually illegal to even attempt to find out how to perform such a bypass.
What I guess I am saying is... I don't know. I hate it when I can't watch a movie I got from the library because the same format that gives superior picture and sound is too fragile for viable everyday use. It's not a matter of treating them better when you check them out (well, it kind of is... but that's another blog entirely). It's a matter of a library buying something they expect to break, with full knowledge that it won't last long, simply to have it. What a waste of money. Want to read another blog? Go back to the start of this one and replace the "DVD"s with "paperback books."

Two Types of Librarians (Of Which I Have NEVER Met Either)

In an effort to fully flesh out the classification of the different human elements found in public library service, I have decided to define types as I identify them, leaving the complications associated with establishing an in depth system to the side for a moment.

I decided to start with two types of librarians, which I am lucky enough to only have witnessed at other libraries and never had to work with...

The first group are known (by me) as the SQUATTERS. They want to stay where they are and not change a thing. They have spent years of their hardest work (?) to prepare procedures and a corporate culture that ensures no change is possible. They only thing that will dislodge them is time combined with a concerted effort by their successors. The squatters were not always this way, however. They used to desire to change, to do things their way. At some point, they realized that this isn't all it's cracked up to be, and they found, magically, that the spot they were in at that moment was perfect. They then spend their careers trying to keep it that way. They kill innovation via the informal filibuster. They also know every detail of every policy, either because they wrote it or they don't like it. Ironically, their e-mails can often be identified by extremely ornate backgrounds, fonts, theme music, and other HTML goodies.

Go figure.

The other type to define today are the

IDEALISTS. These folks are either fresh out of library school, or have recently been reintroduced to the public sector. They expect a library to function smoothly, with rational thought at the reason for rules and policy. They are still blind to the reality of their positions as babysitters and movie finders. They are still waiting for the opportunity to enlighten the masses. They wait so long that helping some high school kid do his homework by showing him how an index works actually passes as a victory.

Librarians can remain idealists forever. They can also, after years of fruitless struggle, morph into a squatter. A third option is that they ride the belief that they can make a difference all the way into a management position. This is how they become the nemesis of the squatter. Once in management, they find that they are too busy listening to the complaints of squatters and the ideas of the new idealists to get anything done other than scheduling.

The other option for idealists? Complete burnout and profession change.

They can be identified by the tired smile on their faces and the frustrated tone of their e-mails.

As a librarian, granted a pretty inexperienced one, I have discovered quite a few things about an entrenched bureaucracy recently. More on that later... I think we need a little background info first.

I graduated with my MIS in December of 2006. Since that time (and a little before) I have been working in a large public library system as someone near the bottom of the totem pole in my caste. For those of you who are unaware, the library professions are separated into 5 very segregated classes. While each class definitely has subgroups (which I am currently working on classifying fully)they are so segregated that I shall, from now on, refer to them strictly as castes. They are listed in order of salary, greatest to least.

(the descriptions below are solely stereotypical, and should be treated however you desire)

The top level caste is known as administration. Perhaps they were librarians once, but they are no longer. Not that this is a bad thing. The function of this caste is to herd the other castes toward the goal, or mission, of the library. There are many other, dirty, nasty, sweaty responsibilities too, but since I don't understand almost anything that they do, we shall just leave it with the generalization that they run the library.

Next are the librarians. Members of this caste vary widely in age and responsibility, but share certain characteristics. You can often find them in meetings. They can find you what you need if they want to. This is not to say that members of the other castes are unable to do this, but more along the lines that this is what this caste does. There is also programming, reader advisory, babysitting, etc.; but, mainly these are the information seekers and disseminators. It should be mentioned that, as we speak, this caste is involved in a civil war of sorts. The future of this group hangs in the balance. On one side sits that "old guard" who might not actually want to help you anymore. The information you want to find might exist in a medium that was invented long after they stopped keeping themselves up to date with current trends. They have, rightfully so(?), earned their pensions and want to be left alone (or talk about books with their chronological peers). Pacing up and down the other side of the divide are members of the "cult of technology". These librarians want to overhaul everything so that patrons (that's what libraries call customers and the homeless) can get at everything they need to know without getting out from in front of the public access computer screen. They are the Gods of the Diest's library. They hope to set things in motion, tweaking once in a while, and watch the beauty of library life as it unfolds. "The more the patrons can do for themselves," this group says, "the more time we can spend doing important things." These important things seem to include figuring out other ways for patrons to help themselves. Of course, most librarians fall in between of these two sides, but what group isn't defined by it's extremes?

The third caste is made up of Clerks. Clerks check out your materials, take your fines, complain at you for leaving disc 2 of that platinum special edition DVD in your player when you returned it on time. They are also the ones that, probably, answer the phones when you call, and relate your situations to management. This group can hold a lot of power, and they're not afraid to use it. They, generally, do not help you find something, unless you just returned it, or you never really returned it at all and you're trying to fool them. They don't like things to change, and can often be found explaining how past procedures are better than current ones.

The 4th caste's members are known as paiges. They do not page people. They do shelve books. They shelve the heck out of books. Good paiges make clean, nice and easily navigable libraries. Bad paiges make libraries where nothing can be found, and is often still in the back. They require no special training, education, or experience. I would like to call them the unsung heroes of the library world, but too many of them would be too quick to point this fact out themselves. Smaller library systems do without this caste, adding their duties to those of the clerks, or subsisting with work performed by the next, and final, caste.

Finally, there are the volunteers. There are two main types, both of which should be on the endangered species list. The first type is court ordered. These are people who have to perform some sort of community service, and would rather work indoors at the library than scraping gum off of toilet stalls at the rec, center. The second type are far more uncommon, much more rare than anything you can order at your favorite steakhouse. These are the volunteers who are actually volunteering their time, not giving it in exchange for something else. Volunteers can be amazing or horrible. They can save you money, or waste your time, do the things no one else will, or do nothing much at all. They are the great gamble in the library, or they would be if they cost anything.

This is the underlying nature of the society of public libraries. The constant push and pull between these groups, caused somewhat by the extreme, nearly impenetrable, caste system, has led to the state of public libraries today. I'm sure I'm missing whole groups of people who will feel extremely left out and offended by the fact that I don't realize that the library wouldn't function without them.

Soon I will enlighten you on the way that libraries actually work (or rather how the interactions between these caste members and the public allow the library to float along with no end in sight.)

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